Premium CCTV & Alarms – Privacy Policy

Last updated: 2nd December, 2025

Premium CCTV & Alarms (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you contact us, use our website, or purchase our services.

1. Information We Collect

We may collect the following information:

When you contact us or request a quote:

• Name
• Address
• Email address
• Phone number
• Details about your property and security needs

During installation or support:

• WiFi name (SSID)
• Router details needed to set up remote viewing
• Device information (for app setup)

Website usage information:

• IP address
• Pages visited
• Time spent on the website
• Cookies (if enabled)

2. How We Use Your Information

We use your information to:

• Provide quotations
• Arrange and complete installations
• Set up your CCTV system and remote viewing
• Respond to enquiries
• Send invoices, receipts, and job updates
• Provide technical support
• Improve our website and services

We do not sell your data to anyone.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: To provide quotations, installations, and support.
• Legitimate interest: To respond to enquiries and improve our services.
• Consent: For optional marketing communications (you can opt out anytime).

4. Sharing Your Information

We only share your data when necessary, for example:

• With payment providers (bank or card processor)
• With manufacturers for warranty claims
• With trusted software/app providers for remote viewing setup

We never sell or trade your information.

5. How We Store & Protect Your Data

• Your data is stored securely and only for as long as necessary.
• Access is restricted to authorised staff only.
• We use secure devices, encrypted storage, and careful data handling procedures.

6. CCTV Footage

Any CCTV footage recorded on your property:

• Belongs to you, not us
• Is stored on your own equipment
• Is never accessed by us unless you request help and grant permission

You are responsible for ensuring your use of CCTV complies with UK law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion (where legally possible)
• Object to marketing
• Restrict or withdraw consent

To exercise your rights, contact us at:
{{Insert email}}

8. Cookies

Our website may use cookies to improve user experience and monitor site performance.
You can disable cookies in your browser settings at any time.

9. How Long We Keep Your Data

We retain personal data only as long as needed for:

• Quotes
• Installation records
• Warranty support
• Legal or accounting requirements

After this period, data is securely deleted.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Premium CCTV & Alarms
Email: info@premiumcctv.co.uk
Phone: 07464 366095