Premium CCTV & Alarms – Terms & Conditions

Last updated: {{2nd December, 2025}}

Welcome to Premium CCTV & Alarms. By booking an installation or purchasing any of our products or services, you agree to the following terms.

1. Quotes & Pricing

• Quotes are valid for 30 days.
• Prices may change if the job requires extra work or conditions are different from what was described.
• Any additional work requested on the day will be agreed before continuing.

2. Payments

• A deposit may be required at the time of booking.
• The remaining balance must be paid on completion of the installation.
• Equipment remains our property until full payment is received.

3. Installation

• You must ensure we have access to the installation areas, WiFi, and electricity.
• We will always try to hide cables where possible, but sometimes trunking may be required.
• We are not responsible for issues caused by weak walls, old fixtures, or hidden obstructions.

4. Internet & Remote Viewing

• Remote viewing requires a stable internet connection.
• We will set up your app and remote access on installation day.
• If your router, WiFi, or network settings change after installation, remote access may stop working.
  Support for this may be chargeable.

5. Warranty

• All equipment has a 12-month manufacturer warranty.
• Our installation work is guaranteed for 12 months.
• Warranty does not cover user damage, tampering, weather damage, electrical issues, or network problems.

6. Support & Call-Outs

• Basic support is free via phone, text, or email.
• On-site call-outs are chargeable unless it is a warranty issue.
• Missed appointments may incur a call-out fee.

7. CCTV Use & Legal Responsibilities

• You are responsible for using your CCTV system legally, including displaying signs if required.
• You must ensure your cameras do not significantly overlook neighbouring properties.
• We are not responsible for how your footage is used.

8. Liability

We are not liable for:

• Loss of footage
• Crime, theft or damage occurring after installation
• Internet or app issues outside our control
• Any financial loss resulting from system failure

Our maximum liability is limited to the value of the work or equipment supplied.

9. Cancellations

• Installations can be rescheduled with 48 hours’ notice.
• Cancellations within 48 hours may incur a charge.
• Deposits may be non-refundable if equipment has been ordered.

10. Acceptance of Terms

By booking an installation, accepting a quote, or purchasing products, you confirm that you agree to these Terms & Conditions.